GEM DIOR, the collection from Victoire de Castellane, celebrates a love of stones by presenting designs with unique and unexpected shapes. Each creation, inspired by the colorful fabric swatches of Mr. Dior's couture collections, is made of asymmetrically composed pieces that fit together like mineral strata. The collection celebrates natural and authentic beauty through singularly bold styles.

LUXXSTREET RETURNS & REFUNDS POLICY

Effective Date: March 26, 2025

At Luxxstreet, your satisfaction is our priority. We understand that purchasing luxury fashion online requires confidence, and we are committed to providing a fair, transparent, and straightforward return process.

1. RETURN ELIGIBILITY

We accept returns on most eligible items within 7 days of delivery, provided the following conditions are met.

Items must be unused, unworn, and unwashed.

All original tags, labels, accessories, and packaging must be intact and included.

Products must be in their original, resalable condition without signs of wear, damage, or alteration.

Nonreturnable Items

Due to hygiene, quality, and authenticity standards, the following items are generally not eligible for return.

Intimates and undergarments.

Final sale or clearance items.

Customized, personalized, or altered products.

Items returned without prior authorization.

These exclusions do not affect any mandatory rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.

2. RETURN REQUEST PROCESS

To initiate a return, please contact our customer support team at support@luxxstreet.com within 7 days of receiving your order.

Include your order number, the product you wish to return, and the reason for your return request.

If the item is damaged, defective, or incorrect, please provide clear photographs showing the issue.

Our support team will review your request and, if approved, provide detailed return instructions along with a Return Authorization (RA) number.

Returns sent without prior authorization may be refused unless acceptance is required by applicable law.

Please do not send any products back before receiving return instructions from our team.

3. RETURN SHIPPING

Customers are generally responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product, or applicable law requires otherwise.

For approved returns involving an error on our part, Luxxstreet will arrange an appropriate resolution without additional return shipping charges to the customer.

We recommend using a trackable and insured shipping service to help ensure that returned items arrive safely.

Luxxstreet is not responsible for return packages lost or damaged during transit when the customer is responsible for arranging the return, except where otherwise required by law.

All returns must be shipped to the designated return address provided by our customer support team.

4. REFUNDS

Once your returned item has been received and inspected, our team will notify you of the approval or rejection of your refund request.

Approved refunds will be issued to the original payment method within 3 to 5 business days after approval.

You will receive a confirmation email once your refund has been processed.

Please note that your bank or payment provider may require additional time for the refunded amount to appear in your account.

Shipping Fees: Any applicable shipping charges are generally nonrefundable unless the return is due to a damaged, defective, or incorrect item, or a refund of those charges is required by law.

As Luxxstreet offers free worldwide shipping, customers are not charged standard outbound shipping fees on eligible orders.

5. EXCHANGES

At this time, Luxxstreet does not offer direct exchanges.

If you would like a different product, size, or variation, you may request a return for your original purchase, subject to our return eligibility requirements, and place a new order.

All replacement purchases are subject to current product availability and pricing.

If you receive an incorrect or defective item, please contact our support team so we can arrange an appropriate resolution.

6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Email: support@luxxstreet.com

Please include your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

Our support team will review your case and provide appropriate instructions for a return, replacement, or refund.

Where the issue is confirmed to be caused by an error on our part, we will work to resolve it at no additional cost to you.

Your statutory rights concerning defective or incorrectly supplied goods remain unaffected.

7. LATE OR MISSING REFUNDS

If you have not received your refund within 5 business days after receiving refund confirmation, please check your bank account or original payment method again.

Some financial institutions may require additional processing time before the refunded amount becomes visible.

If the refund is still missing, please contact your bank or payment provider for further assistance.

Should the issue remain unresolved, contact our support team at support@luxxstreet.com, and we will help investigate the status of your refund.

8. ORDER CANCELLATIONS & MODIFICATIONS

To maintain an efficient and secure fulfillment process, orders are processed promptly after payment confirmation.

Once an order has been forwarded to our fulfillment warehouse, cancellations and modifications may no longer be possible.

We recommend reviewing your product selection, size, shipping address, and contact information before completing your purchase.

Any cancellation or refund rights required by applicable law will continue to apply.

9. CONTACT US

If you have questions about returns, refunds, damaged products, or order concerns, our customer support team is available to assist you.

Store Name: Luxxstreet

Email: support@luxxstreet.com

Website: https://luxxstreet.com/

Contact Page: https://luxxstreet.com/pages/contact

We aim to respond to customer inquiries within 24 to 48 hours.

Thank you for shopping at Luxxstreet, your destination for authentic designer fashion, exceptional value, and worldwide delivery.

LUXXSTREET | LUXURY WITHOUT BOUNDARIES

LUXXSTREET SHIPPING POLICY

Luxury Fashion Delivered Worldwide. Always Free. Always Authentic.

At Luxxstreet, we are committed to bringing you exceptional deals on authentic designer fashion from around the world, delivered directly to your doorstep with convenience, security, and transparency.

PROOF OF DELIVERY & ADDRESS INFORMATION

We do not require a signature as proof of delivery. To ensure a smooth and successful delivery, please provide a complete and accurate shipping address when placing your order.

If applicable, we recommend adding an alternative recipient name or any helpful delivery instructions in the Order Notes/Remarks section during checkout.

This information helps our delivery partners complete deliveries efficiently and avoid unnecessary delays.

FREE WORLDWIDE SHIPPING

Enjoy free international shipping on all orders, with no minimum purchase requirement.

Estimated Delivery Time: 15 to 25 business days.

Remote Destinations: Delivery to certain locations may take slightly longer due to customs procedures, local courier services, or logistical factors.

We strive to ensure every Luxxstreet order arrives safely and securely, wherever you are in the world.

CUSTOMS, DUTIES & IMPORT TAXES

At Luxxstreet, we aim to make international shopping as straightforward as possible.

We handle customs clearance for most destinations, allowing you to shop with confidence.

All Inclusive Pricing: Applicable taxes, customs duties, and import fees are typically included in the price displayed at checkout.

Country Specific Exceptions: Customers in certain countries, including Brazil, India, Pakistan, and Sri Lanka, may be required to pay additional customs duties, import taxes, or local clearance charges.

Any additional charges imposed by local customs authorities in these countries are the responsibility of the customer.

ORDER CHANGES, CANCELLATIONS & RETURNS

To maintain an efficient and secure fulfillment process, please review your order carefully before completing your purchase.

All sales are considered final once an order has been processed, subject to applicable consumer protection laws.

Orders cannot be cancelled or modified once they have been forwarded to our fulfillment warehouse.

Refunds and returns are handled in accordance with our applicable Return & Refund Policy.

We recommend confirming your product selection, shipping address, and contact information before placing your order.

DELIVERY TIMELINES & POSSIBLE DELAYS

We aim to process and dispatch all orders promptly following payment confirmation.

Delivery timelines are estimates and are not guaranteed.

Shipping delays may occur due to customs inspections, extreme weather, courier disruptions, public holidays, or other circumstances beyond our control.

Luxxstreet is not responsible for indirect losses resulting from shipping delays, except where required by applicable law.

We appreciate your understanding as we work with our international shipping partners to deliver your order safely.

ORDER PROCESSING & TRACKING

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

Tracking Information: Tracking numbers are generally provided within 4 to 5 business days after your order is processed.

You can use your tracking number to follow your shipment's progress through the courier's tracking system.

We work with established international shipping providers, including DHL, FedEx, UPS, USPS, Canada Post, and other trusted regional delivery partners.

The shipping carrier may vary depending on your destination and delivery requirements.

NEED ASSISTANCE?

At Luxxstreet, customer satisfaction is important to us. If you have questions about shipping, delivery timelines, tracking information, or an existing order, our support team is available to assist you.

Email: support@luxxstreet.com

Our team will do its best to address your concerns and provide the information you need.

Thank you for choosing Luxxstreet, your destination for authentic designer fashion, exceptional value, and complimentary worldwide shipping.

LUXXSTREET | LUXURY WITHOUT BOUNDARIES