Frequently Asked Questions
FAQs
1. Are your beauty products authentic?
Yes, all products available at LuxxStreet are 100% authentic. We source our luxury makeup, skincare, fragrances, and beauty products from trusted suppliers and authorized distributors to ensure quality and authenticity.
2. Are your products brand new and unused?
Absolutely. All products sold on our website are brand new, unused, and carefully packaged. Most items arrive factory sealed to maintain hygiene and product integrity.
3. Do you offer returns or exchanges?
Yes. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Due to hygiene and safety reasons, we cannot accept returns or exchanges for opened or used beauty products. Please review our Return & Refund Policy for complete details.
4. How do I place an order?
You can place an order directly through our website by adding your desired products to the cart and completing the secure checkout process. We accept major credit cards and other payment methods listed at checkout.
5. What are the shipping costs and delivery times?
We offer free worldwide shipping on all orders over 99 USD. Estimated delivery times typically range between 5–7 working days, depending on your location and customs processing times. Some countries may experience slightly longer delivery periods.
6. How can I track my order?
Once your order has been shipped, you will receive a tracking number by email within 1–3 working days. You can use this tracking number to monitor your shipment through our courier partners including DHL, FedEx, UPS, USPS, Canada Post, and regional delivery services.
7. What should I do if my item arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of receiving your package. Include your order number and clear photos of the issue so we can assist you as quickly as possible.
8. Do you ship internationally?
Yes, LuxxStreet ships worldwide with free international shipping available on all eligible orders over 99 USD.
9. How can I contact customer support?
You can contact our customer support team by email or through the contact form available on our website. We aim to respond to all inquiries within 24–48 business hours.