Return & Refund Policy

1. Eligibility for Returns

At LuxxStreet, customer satisfaction and product quality are extremely important to us. We accept returns under the following conditions:

Damaged, Defective, or Incorrect Products

If you receive:

• a damaged product
• a defective item
• an incorrect product due to a fulfillment error

you may request a return or replacement. Clear photos of the product and packaging must be provided when contacting our support team.

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2. Non-Returnable Items

Due to hygiene, safety, and health regulations, certain products cannot be returned or exchanged.

We do not accept returns in the following cases:

• Opened, used, or tested beauty products
• Products with broken hygiene seals
• Customer dissatisfaction or change of mind
• Incorrect shade, color, or product selection made by the customer
• Products damaged due to misuse, improper storage, or normal wear after delivery

For health and safety reasons, all cosmetics, skincare, and beauty products must remain unopened and unused to qualify for return approval.

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3. Return Process

Contact Us

If you believe you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

You may reach our support team via:

• Email: luxxstreetsupport@gmail.com
• Contact form available on LuxxStreet

Please include:

• your order number
• clear photos of the product
• photos of the packaging
• a brief description of the issue

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Return Authorization

Once your request has been reviewed and approved, we will provide return instructions and a return authorization if applicable.

Returns sent without prior authorization may not be accepted.

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Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

We recommend using a trackable shipping service, as LuxxStreet is not responsible for lost return shipments.

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Inspection & Refunds

Once the returned product is received and inspected, we will notify you regarding the approval status of your refund or replacement.

If approved:

• refunds are issued to the original payment method
• replacements are shipped based on product availability

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4. Return Timeframes

Initiating Returns

Return requests must be submitted within 7 days of receiving your order.

Refund Processing

Approved refunds are typically processed within 2–5 business days after the returned item has been received and inspected.

Bank processing times may vary depending on your payment provider.

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5. International Orders

Customs & Duties

For most international orders, customs clearance is handled by our shipping partners to help ensure smooth delivery.

However, customers may still be responsible for any customs duties, taxes, or import fees imposed by local authorities in certain countries.

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Delivery Timeframes

Estimated delivery times typically range between 5–7 working days worldwide, though delays may occur due to customs processing, courier disruptions, or seasonal demand.

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6. Important Product Notice

Beauty and skincare products should be stored properly after delivery. Exposure to excessive heat, sunlight, or improper storage conditions may affect product performance and consistency.

Customers are encouraged to review ingredient lists carefully before use and perform patch testing where appropriate.

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7. Contact Information

For questions regarding returns, refunds, or damaged items, please contact our support team:

• Email: luxxstreetsupport@gmail.com
• Website: LuxxStreet